We are now in the final stage of this planning process. During Phase Three: Planning Together, Hennepin Healthcare, Imagine Deliver and an Expert and Artist Design Team are creating a plan for a more just, equitable and responsive system.
We are integrating the insights we learned from our community during Phase One: Learning Together with the broader healthcare landscape and innovative ideas evaluated throughout Phase Two: Creating Together.
This plan will be unlike any other health system model because it is informed by and built for the community we serve.
Updates From the CEO
Jennifer DeCubellis, the CEO of Hennepin Healthcare, is sharing updates about this exciting project. We welcome you to read past newsletters below — and be sure to subscribe for all future newsletters.
Voices of Hennepin Healthcare
This series showcases a few of the very passionate members of our community and team who are creating a more equitable future. All articles are featured on the Here for Life Blog.
Focused Team Member Engagement
We are now meeting with team members across our organization to gather insights and integrate them into the CCDP. Team members live the reality of care delivery every single day. Whether directly on the front lines of patient care, or behind the scenes, supporting the direct work of others, they know what works well and what doesn’t. They also hear and experience our patients’ needs and desires firsthand.
As we strive to build a community-centric system for all people, there is no way to do this without their perspectives. Nobody is more well-positioned to innovate than our team members.During the following weeks, as team members' perspectives are shared through different mediums and events, the joint engagement team will collect, theme and share detailed insights with our executive planning team in a way that ensures they are integrated into our overall plans.It is extremely important to us that our team members' voices are not simply heard, but also listened to, understood and integrated into a collective vision.
Hennepin Healthcare launched community engagement and future planning to create a more just and equitable healthcare experience in Hennepin County.
The community served by our healthcare system has been directly engaged to share thoughts, ideas and wishes for how they would like to receive healthcare. Collectively, we are now creating a vision for the future of Hennepin Healthcare that improves community benefit, access, outcomes and value.
This effort is centered around listening, learning, collaborating and creating new systems that integrate future organizational plans with the desires and goals of the diverse and vibrant community we are honored to serve. Learn more about our stakeholder engagement approach.
Currently, we are turning the microphone to allteam members to gather more of their creative insights. Learn more about focused team member engagement.
The Learning Together phase came to a close at the end of December. We are moving seamlessly into the Planning Together phase.
During this phase, we are selecting the approaches to future planning considered during Phase Two: Creating Together that have the greatest potential for achieving the needs and wishes shared by our community. We are creating a bold plan to deliver a more just and equitable healthcare system, closely evaluating analyzing what we what the community has shared with us during the Learning Together phase and evaluating the broader healthcare landscape and social influencers of health in Hennepin County.
Since Phase One, we learned with and from over 1,130 community and team members in English, Somali, Spanish, Lao and Hmong through five different methods. We engaged these communities using both virtual and in-person methods including: key-informant (individual) interviews, small group discussions, community pop-ups, surveys and a community forum.
We are grateful to all who shared their time, energy, experiences and insights with us. We want to specifically thank our team members for your support of this project while simultaneously caring for our patients with great dedication.
We hosted two workshops with our Expert and Artist Design Team, one in person and the other virtual. During these workshops, our open discussions focused on creative solutions to achieve the vision that our community shared with us, dismantle injustices and create more equitable systems to improve healthcare.
In addition, we distributed pre-stamped postcards asking our community to share their artistic vision of what an inclusive and equitable downtown healthcare campus might look like. We collected 187 postcards from community members, patients, family members, loved ones and team members. The creative input from all postcards was carefully reviewed and can be found in the postcard project report.
Download the Learning Together | Engagement Insights Report Overview to read what we learned.
In late January through March, we will be creating opportunities for more team members to engage in the planning process. This will help us ensure our improvements are aimed at building a culture and employer environment based on team member input.
We will also continue to meet with our Expert and Artist Design Team. This group of health equity experts, healthcare professionals, community leaders and artists is working with physicians, leaders and other team members to envision how the insights gathered so far might be put into action.
The completed workshops to-date were energizing, dynamic experiences that fueled future-oriented ideas, creativity and problem-solving. Most importantly, the discussion sparked powerful ideas about how to achieve the vision that you and our community shared with us. The input gathered in 2021 provided a solid foundation to continue to explore potential strategies for how to achieve a more equitable and responsive healthcare system.
This planning process is just the first step in the transformation of Hennepin Healthcare. The next steps will take place over 2022-24 and involve the Board of Directors of Hennepin Healthcare, the county commissioners and the Hennepin Healthcare team in the development of a detailed implementation plan. Only after this implementation plan is completed will the multi-year rebuilding of the campus take place.
Please see our current updates page, Voices of Hennepin Healthcare blog series and sign up for our monthly newsletter from Jennifer DeCubellis, CEO of Hennepin Healthcare.